Revolut operations challenge kyc

We're driven by the idea of more. More for our customers, and more from ourselves. From the everyday to the extraordinary, we create products to break down financial barriers for people around the world. Small teams, one vision, plenty of communication, and zero bullshit. Here's how we're structured at Revolut.

Led by Product Owners reporting directly to the CEO, we break down complex challenges with nimble, logical solutions. Senior management work directly with teams, eliminating friction and providing high-level insight.

Are you ready for your next challenge? 👊🏻

We bring together the best people for the job, teaming designers and engineers, with data analysts and lawyers. Switching teams is encouraged, and we actively promote based on performance, not preference. Teams operate like mini startups, with plenty of flexibility and autonomy even though we strive for a common goal.

We make a point of trying to hire people better than ourselves. Get a deeper understanding for why so many people are using Revolut on a daily basis by downloading Revolut for free. Think big. Then bigger. Join the people creating a one-stop shop for financial freedom.

revolut operations challenge kyc

Explore opportunities. Our culture is built on four fundamental values We're driven by the idea of more. Icon play. Explore opportunities Join us! Explore departments. How we are structured Small teams, one vision, plenty of communication, and zero bullshit. Explore our offices.This site uses cookies to improve your experience and deliver personalised advertising.

You can opt out at any time or find out more by reading our cookie policy. Revolut was the alternative to these banks, and had already acquired 2. But former Revolut employees say this high-speed growth has come at a high human cost — with unpaid work, unachievable targets, and high-staff turnover.

Laura not her real name wasn't aware of these problems when she applied to be a Spanish business development manager, last year. She loved the product — an app and card that provided zero-fee international money transfers, the ability to use digital currency bitcoin, as well as other services — and was excited at the prospect of working for the company.

Fintech's role in improving the KYC client review process

She did a minute job interview over Google Hangouts with the London-based head of business development, Andrius Biceika, and was immediately told she had passed to the next round, which would involve a small test.

The instructions on the exercise said the applicants should recruit at least clients in a week to have a chance at passing to the next interview phase. Following revelations about the exercise on Spanish website eldiario. At the time, besides the role Laura had applied for, the company was recruiting for similar positions in eight other European countries, but West wouldn't answer questions about how widespread this practice was, how many clients Revolut had acquired that way, or which company executives had been aware of the practice.

Revolut's "home task" required applicants for various positions to recruit new app users. A copy of an email from May 25, shows the company had already asked applicants to complete the same exercise months earlier when recruiting for a Greek PR and community manager. A role Chad West, as head of communications, likely would have known about, according to a former manager who was at the company when the policy was brought in. While part of the job description of a business development manager would include customer acquisition, this was not a skill PR managers would be expected to have.

He says that none of the applicants was paid for bringing in clients. Buckley, who has come across several former Revolut employees when helping to hire them for other companies, says the issue of burnout and high staff turnover comes up repeatedly.

revolut operations challenge kyc

Depending on the role, workers spend on average between eighteen months and four years at a startup. Staff retention at Revolut is far lower, Buckley claims. Revolut was given detailed questions about all the points raised in this article, including that head of communications Chad West knew that applicants were being asked to conduct free work prior to the revelations by eldiario.

The company declined to comment. It also did not respond to questions about bullying, unfair dismissals and low retention rates of senior HR staff. They emphasised that in the last year the company had grown from to people, with staff turnover of less than 2.

An analysis of the start and end dates of former Revolut employees on LinkedIn suggests that over 80 percent had lasted less than a year, and over half stayed at the company for less than six months.

Martin, who asked for his name to be changed, had been told he would be given a budget to hire a team, and relative autonomy to run the company branch in that country. He quickly discovered the budgets for staff were non-existent and bullying by senior managers was commonplace.

One by one, he claims, his fellow country managers quit or were fired.This stock trading platform is facilitated by Revolut Trading. The value of investments can go up as well as down and you may receive less than your original investment or lose the value of your entire initial investment.

Past performance is not a reliable indicator of future results. Currency rate fluctuations can adversely impact the overall returns on your original investment. Get more from your money Exchange money with no hidden fees. Join over 12 million Revolut customers. Icon play. Manage your money better with spending analytics Set budgets, get instant spending notifications, and see weekly insights to keep your spending on track Connect your other bank accounts to Revolut with Open Banking and manage all your finances in one place.

Learn more about Budgeting. Learn more about Rewards. Learn more about sending money abroad. Earn daily interest on your savings Put your money to work. Get paid daily interest on your GBP funds No minimum amounts. Deposit and withdraw your money whenever you want, with no locking period Round payments and save your spare change, or make a one-off or recurring transfer. This is savings made simple.

Learn more about Vaults. Revolut has saved me a fortune in currency exchange fees. Kay Hall. Very impressed with first use of Revolut. Use the debit card abroad, no charges, best exchange rate. Obvious savings on FX but also excellent analytics. I think I'll use Revolut exclusively for travel expenses. Francesco Di Lorenzo.Our video demos will help you understand how Onfido's identity verification services can help your business.

Discover our demos. Listen to our experts and see how the right IDV can help your business scale up. See more.

Learn how, with Onfido, Sidehide are confidently navigating their three core challenges of regulation, fraud, and UX. Case study examining 2nd Address's experience using Onfido's IDV solution for document verification and facial biometric analysis. Support Sign in. Onfido Created with Sketch. Get in touch Watch a demo. Solutions Our solutions. Our solutions Whatever your identity verification needs, find a solution that works for you. Document verification Start your customer lifecycle securely with document verification.

Biometric verification Use biometric analysis to identify document ownership. Authentication Build a trust-first identity and access journey with ongoing authentication. Watch a product demo.

Use cases Use Cases. Driver registration Protect your fleet with secure driver verification. User onboarding Make user registration swift, safe and scalable. Identity verification Set up the right identity verification for you. Fraud detection Effective fraud detection and prevention.

What is KYC and why do we need it 🔎

Gaming Meet KYC requirements and reduce friction. Transport Thoroughly verify drivers to protect your fleet. Healthcare Know your patients, protect your patients. Telecommunications Secure your business and your conversion rates. Case studies Discover how our identity verification solutions have performed for others. Webinars Listen to our experts and see how the right IDV can help your business scale up. Blog Browse through all the latest insights, updates and research.

View all resources. Latest Content. Can your identity verification solution stand the heat? Uniquely you: Why biometric verification is key to proving digital identity. Rethinking account recovery measures to prevent identity fraud.This site uses cookies to improve your experience and deliver personalised advertising. You can opt out at any time or find out more by reading our cookie policy. In the space of a few days, between late February and early March, a series of stories came out raising concerns about missteps and management failures at the fast-growing startup.

After over three years of soaring growth, new product releases and fawning headlines about how Revolut was taking on the big banks, a different picture started to emerge. The trailblazing fintech company had, it was alleged, suffered lapses with its sanctions screening system, faced a string of high-profile departures, asked job applicants to work for freeand attained some of its vertiginous growth by squeezing staff to achieve impossible targets.

Your startup is going to fail. Revolut says these employees acted in a personal capacity. When asked by WIRED, the company did not say whether it had guidelines in place for how staff should behave online. Revolut employees exchange messages on the company's Slack messaging service in response to criticism of an advertising campaign. A law firm retained by Revolut wrote to the Telegraph requesting that it remove articles from its website that were critical of the company or face legal action for damages.

The Telegraph refused, but some days later agreed to change the wording on its articles, saying that the company had temporarily deactivated parts of its sanctions screening system, rather than its anti-money-laundering controls. Nor was there any failure in our sanctions screening procedures. Revolut also says that it had in fact been running a trial on a new sanctions screening system, which was temporarily paused. Its original compliance system had been running in parallel throughout the whole trial, it says.

Revolut says that it monitors Wikipedia and will remove information that it considers inaccurate or defamatory, as many other companies do. The company has also responded publicly to some of the press revelations, highlighting that a recent roll-out of a new compliance system had not resulted in a failure to meet legal and regulatory requirements.

One issue it has so far not fully addressed is its practice of asking applicants to secure new customers for free in order to have a chance at getting a job, which went on until Octoberas reported by WIRED. But at least one applicant was asked directly by Revolut CEO Nikolay Storonsky to get customers as part of the recruitment process. A message from Revolut CEO Nikolay Storonsky sent in asks a job applicant to sign up ten new customers as part of the recruitment process.

While this task is no longer being used, some applicants allege that Revolut has found other ways to get free work during the recruitment process. A videographer, a financial analyst, two designers, and a lawyer all faced similar experiences when applying for jobs at Revolut between January and March All felt the company could have easily used some of the work they did for the task for its day-to-day business.You've read about our app, it came up on your news feed and your mate sent you an invite to sign up.

If we were to guess, you're pretty keen to jump on-board by now. But before we can open an account for you, we need to trust you as much as you trust us.

Panel Discussion: Can Blockchain Solve KYC \u0026 AML Challenges

In a nutshell, KYC refers to the process of us checking that you are who you say that you are. That might seem extreme. Customer identity verification: As a financial institution, we need to verify that you are who you say you are on your application, before we can let you make transactions with your Revolut account. From your perspective, KYC simply means taking a few photos during the sign-up process.

That's easy - it's a regulatory requirement and it allows us to keep Revolut a safe place, free of fraudsters, money launders and so on. So, if you want to become a Revolut user, one of the first things you'll have to do after you register a free account is to pass the KYC check, which means you'll have to send us:. We take cybersecurity extremely seriously. No bullshit. Our policies and procedures are designed to protect both your confidentiality, and the security of your information, including your nonpublic personal information.

We process and store your personal data using third-party servers located in secure data centres. And for the geeks out there - all data passed between Revolut mobile apps, our servers, and third parties is bit SSL encrypted. But since we're an FCA-regulated financial company, we are under regulatory obligations to keep your data for a minimum of 6 years.

These retention requirements supersede any right to erasure requests under applicable data protection laws such as GDPR. We cannot therefore erase your data in relation to your Revolut Account until after this time period. But, we can assure you that your data will be held safely and securely whilst under our supervision.

Revolut insiders reveal the human cost of a fintech unicorn's wild rise

Manage your everyday spending with powerful budgeting and analytics, transfer money abroad, spend easily in the local currency, and so much more. Join the millions of people already using Revolut. We need to use these cookies to make our website work, for example, so you can get promotions awarded to your account.

These allow us to recognise and count the number of visitors to our website, and see how visitors browse our website, so we can improve it where necessary. These also allow us to see what pages and links you have visited so we can provide more relevant ads. We may share this information with other organisations, such as Google, Facebook and LinkedIn, for the same purpose. So what is KYC? KYC definition for Businesses: Customer identity verification: As a financial institution, we need to verify that you are who you say you are on your application, before we can let you make transactions with your Revolut account.

Why do I need to pass the KYC process? So, if you want to become a Revolut user, one of the first things you'll have to do after you register a free account is to pass the KYC check, which means you'll have to send us: Photos of your official government-issued national ID, passport or your driving licence usually front and back A clear selfie with no glare and no funny business don't worry, we won't share it anywhere What if I don't pass KYC?

How long do you store KYC information for? Join Revolut for Free Manage your everyday spending with powerful budgeting and analytics, transfer money abroad, spend easily in the local currency, and so much more. Learn more Manage Cookies Accept.Three years ago, banks and investors laughed at us. Today, we've signed up 3 million customers and we're now one of the fastest growing fintechs in Europe - no one's laughing now.

When we first started out, we thought we knew payments inside-out, we thought we knew business like the back of our hands and we didn't really care what critics had to say - we couldn't have been more wrong. Fast forward three years, and it's remarkable to look back on what a steep learning curve that was.

But perhaps the most important thing we've learned is that you can't do it all by yourself. You need people - talented people who share the same vision; people who stand by the same values as you do; people who are willing to grow with you and who would go the extra mile for the cause - people like you.

Following the growth of our retail app to 3 million users, we wanted to extend the service and offer the same benefits to businesses - this is how Revolut Business was born. A few short months since we launched, over 60, companies had applied for a Revolut Business account, confirming two things:.

revolut operations challenge kyc

And with tens of thousands of companies wanting a radically better way to manage their finances, we now want to take our business accounts to the next level - and this is where you come in. From offering amazing value, to building long-lasting relationships with our customers, our number one priority has always been customer experience. To help us conquer the business world, we're now looking to hire a team of highly driven Customer Success Managers to join the Revolut Business team in our London office.

The Success Managers will work closely with our business customers, building and fostering relationships, and helping them hit the ground running when it comes to using the platform.

They will be brand champions and product masters, with a keen focus on understanding our business users and their needs. The Customer Success Managers will listen to their concerns and feed back useful insights to the team, so that we can keep on innovating business banking, and deliver more disruptive features just like we did with our Open APIRevolut Connect and more. So, if you're passionate about helping customers, you don't take no for an answer and are keen to join a world-class Fintech in London, we want to hear from you!

Manage your everyday spending with powerful budgeting and analytics, transfer money abroad, spend easily in the local currency, and so much more. Join the millions of people already using Revolut. We need to use these cookies to make our website work, for example, so you can get promotions awarded to your account. These allow us to recognise and count the number of visitors to our website, and see how visitors browse our website, so we can improve it where necessary.

These also allow us to see what pages and links you have visited so we can provide more relevant ads. We may share this information with other organisations, such as Google, Facebook and LinkedIn, for the same purpose.

A few short months since we launched, over 60, companies had applied for a Revolut Business account, confirming two things: We had built something truly special that provides real value for real businesses We also realised that we simply didn't have the manpower needed to cater to all these businesses, the way we would have wanted to And with tens of thousands of companies wanting a radically better way to manage their finances, we now want to take our business accounts to the next level - and this is where you come in.

Join Revolut for Free Manage your everyday spending with powerful budgeting and analytics, transfer money abroad, spend easily in the local currency, and so much more. Learn more Manage Cookies Accept. Necessary cookies Always On. Analytics and advertising cookies. Find out more Save changes.


Comments

Leave a Reply

Your email address will not be published. Required fields are marked *